Contact us

Contact Us

At Les Croupiers Casino, we value your experience and are committed to providing you with the best possible service. Our dedicated support team is here to assist you with any questions or concerns you may have.

Customer Support Availability

We are available to help Monday to Sunday from 14:00 to 05:00 (next day). Please note that our peak hours can be busy, but we will do everything in our power to address your query as soon as possible. You can contact us by phone or email during these operating hours.

Help Centre

For general information and frequently asked questions, please refer to our Help Centre on the website. We have a comprehensive section dedicated to providing answers to common queries regarding games, accounts, security, and more. If you're unable to find what you need here, don't hesitate to reach out to us for further assistance.

Contacting Us

We encourage you to use one of the following methods to contact us:

• Phone: (+44 29) Please call during our operating hours.
• Email: For any questions or concerns that require a detailed response. Our email support team will get back to you as soon as possible.
• In-person: Visit us at our location in Cardiff and speak directly with one of our staff members.

Support Channels

For immediate assistance, please use:

• Email Support: If your query requires a written response or if it's easier for you to communicate via email. Our support team will respond within the same day during operating hours.
• Phone: For real-time assistance on any issue, whether technical or otherwise.

Verification and Account Help

For all account-related queries, including password recovery, verification issues, or any other concerns about your personal details, please contact us through our email support channel. We'll do our best to resolve these matters as soon as possible.

Responsible Gambling Assistance

If you're concerned about your own gambling habits or someone else's, please reach out for guidance on how to protect yourself and seek help from the right organizations. Our staff can provide you with resources such as GamCare and BeGambleAware.

Technical Support

For any technical issues related to our website, games, or platform, we encourage you to use our support email address so that we can assist you via a detailed response.

FAQs and Self-Service Options

Before reaching out to us for assistance with your query, please check if the answer is available in our FAQ section. We aim to provide clear answers to most common questions there to minimize wait times for more complex issues.

Response Expectations

We strive to respond as quickly as possible during working hours, aiming for a response within one business day regarding non-urgent matters and immediate assistance with urgent queries where we can offer real-time help via phone or live chat. Please note that our priority is ensuring accurate resolution over speed when dealing with your issue.

Security Assistance

For any security-related concerns about your account or sensitive information, please contact us immediately through email support. We will ensure the necessary steps are taken to protect you and address your concern promptly.

Mobile and Desktop Support Accessibility

Our website supports a broad range of browsers for an enhanced user experience on both mobile devices and desktops. If you encounter any issues with our site's functionality or compatibility, please let us know via email support so that we can troubleshoot the problem effectively.

Multilingual Assistance and Preferred Contact Methods

While our primary language is English, due to our Welsh location some staff may assist in Welsh. However, for a smoother experience, using English as your contact method will ensure you receive more immediate assistance from across all teams.

This page aims to provide detailed information about how best to get help with any issues or concerns at Les Croupiers Casino. We hope it offers clarity on our support structure and encourages positive communication between us and our valued customers.

Communication Workflow

Please follow these steps for efficient issue resolution:

1. Review our FAQs section to see if your query has been addressed before.
2. Reach out via email or phone, whichever feels more suitable for you.
3. For technical matters related to the website, platform issues, verification support.
4. To ensure faster response times and avoid potential delays with peak hours, please call during our operating hours when possible.

General Support Information

If you're unsure about which method is best for your issue or would like further clarification on how to proceed, do not hesitate to contact us via any of the provided means above.